Terms of service
Last updated: October 27, 2026
These Terms apply to your use of https://urbanvmuse.shop and purchases from SAMLLC, trading as urbanvmuse.
Eligibility and Acceptable Use
You must have legal capacity to enter into a purchase contract or act with appropriate parent or guardian involvement where permitted.
Provide accurate contact, payment, and delivery information. Fraud, unauthorized access, malicious software, infringement, and interference with website operations are prohibited.
Product Information
We take reasonable care to maintain accurate descriptions, images, prices, and availability details.
Screen settings may affect how colors appear, but products must conform to their descriptions and applicable legal standards.
If a material error affects your order, we will explain the issue and offer appropriate options. We will not increase an agreed price or substitute a materially different item without your agreement.
Order Acceptance
Submitting an order is an offer to purchase. An automatic acknowledgment confirms receipt. Unless we expressly accept earlier, acceptance occurs when we confirm dispatch.
If an order cannot be accepted or fulfilled because of availability, a material listing error, or a legitimate payment or fraud concern, we will notify you and promptly refund payments collected for canceled items.
Payment and Charges
The currency and total amount payable are displayed before payment.
Standard shipping is free when the merchandise subtotal exceeds US$30 after discounts. Delivery charges for orders of US$30 or less appear at checkout. Where checkout uses another currency, the store’s converted equivalent applies.
Applicable sales taxes, VAT, customs duties, and import clearance charges are included in our prices or paid by urbanvmuse. Customers do not pay additional tax or customs charges beyond the disclosed order total.
If a carrier requests an unexpected payment, contact us so we can arrange payment or reimbursement.
Processing and Delivery
Orders are normally processed within 2–3 business days after payment. Estimated delivery takes 20–45 calendar days after dispatch.
We disclose delivery arrangements before purchase and obtain agreement to a longer delivery period where required by applicable law.
If we cannot dispatch within the promised processing period, we will contact you and offer a revised dispatch date or cancellation for a full refund. Any legally required consent to delayed dispatch will be obtained.
Our Shipping Policy explains tracking and delivery support.
Returns and Refunds
Our Return and Refund Policy provides free returns requested within 30 calendar days after delivery.
Approved refunds are issued promptly and normally appear in the original payment account within 3–7 business days after issuance.
Mandatory rights concerning cancellation, defective products, descriptions, late delivery, and non-delivery remain unaffected.
Accounts and Access
Where accounts are available, keep login credentials secure and report suspected unauthorized activity.
We may reasonably restrict access for maintenance, security, or misuse prevention. Existing purchase and refund obligations continue.
Intellectual Property and External Services
Website content belongs to its respective rights holders or is used under license. Personal shopping use is permitted. Commercial reproduction or distribution requires permission unless allowed by law.
External services may have their own terms. Their involvement does not replace our responsibilities as the seller.
Liability
We do not exclude liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded.
Subject to mandatory consumer protections, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or business losses arising from purchases made for personal use.
Governing Law and Complaints
Arizona law governs these Terms except where mandatory consumer law requires otherwise.
Customers retain non-waivable protections available under applicable law, including any right to bring proceedings in their local courts.
Send complaints to tatianoferyll@outlook.com so we can investigate and seek a resolution.
Changes and Contact
Revised Terms apply prospectively. Accepted purchases remain governed by the version applicable at acceptance unless a change is legally required or separately agreed.
Seller: SAMLLC, trading as urbanvmuse
Website: https://urbanvmuse.shop
Email: tatianoferyll@outlook.com
Address: 337 E MILLETT AVE, MESA, AZ 85210, United States