Shipping policy
Last updated: October 27, 2026
This policy explains shipping arrangements for purchases made at https://urbanvmuse.shop.
Shipping Destinations
We deliver to supported addresses in the United States and United Kingdom as displayed at checkout. Contact us before ordering if your address is unavailable.
Order Preparation
Paid orders are normally prepared and dispatched within 2–3 business days.
Business days are Monday through Friday, excluding US public holidays. Preparation time is separate from transit time.
If we cannot dispatch within this timeframe, we will contact you with an updated estimate and offer cancellation for a full refund. Consent to delayed dispatch will be obtained where legally required.
Delivery Estimate
Estimated transit time is 20–45 calendar days after dispatch, in addition to the processing period.
We disclose the estimate before purchase and obtain agreement to delivery beyond 30 days where required by applicable law.
Carrier disruption, customs processing, or other events may affect delivery. These circumstances do not remove your rights concerning late or undelivered goods.
If your order has not arrived by the end of the stated delivery window, contact us. We will investigate and provide an appropriate remedy, including a replacement or refund where applicable. You will not be required to accept an indefinite delay.
Shipping Fees
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Merchandise subtotal over US$30 after discounts: free standard shipping.
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Merchandise subtotal of US$30 or less after discounts: shipping charges are displayed before payment.
The threshold excludes shipping charges. For checkout in another currency, the store’s converted equivalent applies.
Taxes and Import Charges
Customers do not pay additional sales tax, VAT, import duties, or customs clearance fees beyond the disclosed checkout total. Applicable charges are included in our prices or paid by urbanvmuse.
If a carrier requests an unexpected payment, email us with your order number and the payment notice. We will arrange payment or reimbursement.
Tracking Your Shipment
Request your tracking number by emailing tatianoferyll@outlook.com with your order number and checkout email address.
Tracking becomes available after dispatch. Carrier scans and updates may take time to appear.
Lost Parcels
If you believe your parcel is lost, contact us so we can investigate with the carrier.
For a shipment lost in transit, we will arrange a replacement at no extra cost. If you prefer a refund, or a replacement cannot be supplied, we will provide an appropriate refund.
Investigations will not delay remedies beyond applicable legal deadlines.
Damaged Items and Delivery Disputes
Report damaged goods, missing items, or incorrect products to our support email. Include a description and photographs if reasonably available.
If tracking shows delivery but you have not received the parcel, check with household members and any designated delivery location, then contact us. We will review the available evidence and assist with the claim. A delivery scan alone does not prevent you from disputing receipt.
Address Corrections
Check delivery details before ordering. Notify us immediately if an address is incorrect so we can try to correct it before dispatch.
If a customer-provided address error requires redelivery, we will explain any reasonable additional cost and obtain agreement before proceeding. Errors caused by us will be corrected at our expense.
Shipping Support
Store: urbanvmuse
Company: SAMLLC
Email: tatianoferyll@outlook.com
Website: https://urbanvmuse.shop